ORDER CANCELLATION

I ordered the wrong product by mistake. How do I cancel my order?

You can cancel an order within 24-hours of placing it.

• Login to our website
• Go to “My Account” page and click the “Cancel Order” option.

I can’t find a “Cancel Order” option.

The “Cancel Order” option, seen against your order on the “My Account” page, is valid for 24-hours from time of placing your order.

If you do not see a “Cancel Order” option, it means your order has been dispatched and is in transit.

My order has been dispatched. How do I cancel?

Once an order has been dispatched and is in transit, there is little we can do to recall the package.

However, we also do not wish for you to pay for goods you do not want to receive.

Write to consumercare@khadims.com with details of your order and we will try and do the needful.

ORDER DELIVERY

When will my order be delivered?

Shipping and Delivery of products will take 10 business days from date of order/purchase. Please discount National/Public Holidays and Weekends (Saturday/Sunday), Election days or any other local holidays.

I have received part of my order. What do I do?

Write to consumercare@khadims.com with the following details:

• Your Order ID
• Item Number of the product you have not received. This should be the 11-digit number in your order summary mail.
• In case the above is not available, Product Page Link of the item you have not received. Please browse the website to retrieve this.
• Once we receive the above details, we shall initiate delivery of the undelivered item within 10 business days. Please discount National/Public Holidays and Weekends (Saturday/Sunday), Election days or any other local holidays.

I was unavailable to receive my order when courier called/came. What do I do?

1. In case you are unavailable to receive the call -
   • Delivery of your package will be cancelled.
   • Courier will return the product to our warehouse within 10 business days.
   • If you made a pre-paid order, we will process a refund within 5 - 7 business days after we receive the product at our warehouse. Please discount National/Public Holidays and Weekends (Saturday/Sunday), Election days or any other local holidays.
2. In case you are physically unavailable to receive the package –
   • Our courier representative will call you before delivery of an order.
   • We strongly advise entrusting family and/or office to accept orders if you are unable to do so.
   • Communicate the same to our courier representative and your order will be delivered as per your instructions.

Note:

• Changes to delivery address will not be entertained.
• Rescheduling of delivery date exceeding 24-hours from date of attempted delivery will not be entertained.

RETURN & REFUND

I ordered the wrong size / The style does not suit me. Can I return the product?

Yes. You can raise a return and refund request within 15-days from date of receipt of product.

• Product(s) should be unused, in resalable condition inside the original box(s) with shoe tag(s) attached.
• Product(s) with dirty sole, footprints, any other visible signs of usage will not be accepted for return.

Note: Requests exceeding 15 days from date of receipt of product will not be entertained.

I received a shoe with manufacturing defect / I don’t like the finishing. Can I return the product?

Yes. You can raise a return and refund request within 15-days from date of receipt of product.

• Product(s) should be unused, in resalable condition inside the original box(s) with shoe tag(s) attached.
• Product(s) with dirty sole, footprints, any other visible signs of usage will not be accepted for return.

Note: Requests exceeding 15 days from date of receipt of product will not be entertained.

I received a wrong item. What can I do?

In the unlikely event that a wrong shoe/bag is delivered, you can raise a return and refund request within 15-days from date of receipt of product.

• Product(s) should be unused, in resalable condition inside the original box(s) with shoe tag(s) attached.
• Product(s) with dirty sole, footprints, any other visible signs of usage will not be accepted for return.

Note: Requests exceeding 15 days from date of receipt of product will not be entertained.

I changed my mind about the product / I don’t like it anymore. Can I return the product?

Yes. You can raise a return and refund request within 15-days from date of receipt of product.

• Product(s) should be unused, in resalable condition inside the original box(s) with shoe tag(s) attached.
• Product(s) with dirty sole, footprints, any other visible signs of usage will not be accepted for return.

Note: Requests exceeding 15 days from date of receipt of product will not be entertained.

How long does the refund process take?

1. Once we receive your return request, we will schedule a reverse pick-up of the product.
2. The pick-up process will be completed within 10 business days (discounting National/Public Holidays and Weekends (Saturday/Sunday), Election days or any other local holidays).
3. After we receive the product at our warehouse, we will process your refund within 5 – 7 business days (discounting National/Public Holidays and Weekends (Saturday/Sunday), Election days or any other local holidays).

I paid COD. How do I claim a refund?

Write to consumercare@khadims.com with the following details to receive credit to your bank account:

• A/c Holder’s Name
• Account Number
• Bank Name
• Bank IFSC

I paid using Card/Internet Banking/UPI. How do I claim a refund?

Your money will be refunded to source depending on the mode of digital payment used at the time of ordering.

Why am I being asked to send pictures of damaged products to return and claim a refund?

It helps us understand the nature and extent of damage, and take necessary action regarding quality.